Below are some of the most Frequently Asked Questions.
Can I get a free estimate?
Yes. You can call us at 301.863.5050 or complete the estimate request form in the box to the right and we will schedule your FREE in-home estimate.
Why do you have to come to my home to complete an estimate? Can’t you just do it over the telephone?
Accuracy is very important to a satisfied customer. Without scheduling an appointment at your residence we may not be able to judge the appropriate number of crew needed, the correct weight of your shipment, or the accurate amount of time your move will take. An appointment also allows us the chance to assess your specific needs and any other variables affecting your move. We prefer a more personal approach. We believe in being able to associate a face with a name so you, the customer, are more comfortable.
What happens if my move takes more time or costs more than my original estimate?
Most local moves are based on an hourly rate, and final charges reflect the actual time required to complete the move (minimums may apply). For interstate moves, most are based on the actual weight of the shipment, and you will be charged based on the actual weight of the shipment for non-binding estimates. Our moving consultants are trained to be as accurate as possible in estimating. Binding estimates can be arranged on a case-by-case basis. Ask your Moving Consultant about a binding estimate option for further details.
Do you offer moving supplies such as boxes and tape?
Yes we do! We even offer free used boxes to customers who are using our moving services. Free used boxes are subject to availability and can be picked-up from our warehouse at no cost or delivered for a fee. New materials are available at a cost per item. See Moving Resources/Packing Materials Order Form for details.
Can QT&S provide storage?
We offer our very own Space/Ships (portable storage containers) and short-term and long-term containerized storage in our 50,000 square foot warehouse. Our warehouse is regularly inspected for compliance with government standards for military shipments.
Can QT&S provide packing?
We offer packing and unpacking of individual items up to full pack/unpack services.
Can QT&S move flat panel televisions?
Yes we can. However, there are strict procedures for safely transporting flat panel televisions. Ask your Moving Consultant or call our customer service department for details.
Can QT&S move my car/motorcycle?
Yes we can. We can even produce custom crates for vehicles such as jet skis, motorcycles, scooters, ATVs and 3-wheeled vehicles.
How far in advance should I notify QT&S of my move?
Generally, we prefer two weeks notice for local moves. The summer is the busiest season for our industry, so more time should be allowed, especially if you are moving out of state. Dependent upon seasonal availability, we can often coordinate your move within a week.
Is QT&S licensed and insured?
Yes we are fully insured and licensed in all required areas for all required services we provide.